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General provisions

The room reservation constitutes a legally valid contract. Cancellations will be handled in accordance with Article 160, Swiss Code of Obligations:

  • Up to 28 days before arrival room cancellations are free of charge
  • Cancellations made 27 days or more prior to arrival will be treated as a “no show” and will be charged for the actual nights booked, up to a maximum of three nights on a room/breakfast basis.
  • Early departure and / or late arrival will be treated as a “no show” and the entire stay will be charged.


If you wish, you can take out cancellation insurance with us. The cost is 3% of the hotel arrangement.

Our phone number: 0041 (0)81 378 80 80
Our fax number: 0041 (0)81 378 80 81

The form is available for download here. Please fill this out and fax it back to us at the number provided.